Good questions
The things people usually ask before we start. Don't see yours? Just ask.
Do I own my website?
You own your domain, your words, your photos and your brand. We keep and license the software that runs the site and the editor, which is what lets us host and care for it.
Why is a care plan required?
We host every site we build, so a care plan covers hosting, security, backups and small changes. You can cancel with 30 days' notice. When the plan ends, the site goes offline, so plan the move with us before then.
Can I update the site myself?
Yes. You get a simple editor for your text, photos, posts and events, with none of the extra menus. We also send a short walkthrough video at launch.
How many rounds of changes do I get?
Essential includes two rounds of revisions. Signature and Premier include three. After that, changes are billed by the hour.
What do you need from me, and when?
After you book, we send a short questionnaire. Your words and photos are due within 14 days. If content runs more than 14 days late, the project pauses until it arrives.
How do payments work?
A 50% deposit books your start date and the other 50% is due before launch. Any package can also be split into three monthly payments. Custom apps are paid 40, 30 and 30 across milestones.
How quickly will you reply?
Within 2 business days, or 1 business day on Site Care Plus. Replies come on business days, not weekends or evenings.
Can I send a newsletter from my site?
Your site can collect signups. To send the newsletter itself, connect your own Mailchimp or Flodesk account.
Still wondering?
Send us a note. We reply within 2 business days.